Legal

Terms of Service

These terms govern your use of this website and the mail-in repair service provided by Bookronix LLC. Please read them before you ship a machine. By sending us a MacBook or using this site, you accept them.

Last updated: 1 January 2026. Governing law: State of Delaware, United States.

1. Acceptance of these terms

By accessing this website, by submitting a form, or by shipping a machine to Bookronix LLC, you agree to these terms, to the Privacy Policy, to the shipping and returns terms and to the warranty terms. If you do not agree, do not use the service. If you are contracting on behalf of a company, you confirm that you have authority to bind it.

2. The service

Bookronix LLC provides repair services for Apple MacBook computers on a mail-in basis. You ship the machine to our facility at 2140 Airport Rd, Suite 300, Wilmington, DE 19801, United States, where it is inspected, diagnosed and, subject to your approval, repaired and returned. We work only on the models described on the site and we may decline any machine at our discretion, for example where the damage is beyond economical repair or where the machine is unsafe to handle.

3. Estimates, approval and price

Prices shown on this website are starting prices and typical ranges. They are not offers and they are not a final price. After diagnosis we send a written estimate. No repair work and no charge begins until you approve that estimate. Where you approve, the price you pay is the price in the estimate plus any change you separately agree. Where we discover an additional fault after work begins, we pause and ask before proceeding. We may correct an obvious pricing error before work begins, and we will tell you if we do.

4. Your responsibilities

• Back up your data before shipping. You are responsible for maintaining a current backup of everything on the machine.
• Describe the machine and its condition honestly, including any prior repair, spill or drop.
• Pack the machine as instructed and declare it accurately for customs where you ship from outside the United States.
• Pay all shipping charges, duty and tax that your country or courier assesses, unless we state otherwise in the estimate.
• Keep your contact details current so we can reach you about the estimate.

5. Data and software

We do not back up your data and we are not a data-recovery service. We may need to install software, reset settings or erase storage as part of a repair, and you authorise that where it is necessary. We are not responsible for data loss, corruption or business interruption arising from a repair, a storage fault or a failed update, and you accept that diagnosis and repair carry an inherent risk to data.

6. No guarantee of results

We perform every repair with reasonable skill and care, but repair outcomes cannot be guaranteed. In particular, liquid damage and board-level faults are inherently uncertain, and a repaired fault can recur. What the service provides is a careful diagnosis, an honest estimate and the limited warranty described in the warranty terms. We make no other promise, express or implied, about the result of a repair or the future reliability of a machine.

7. Limitation of liability

To the maximum extent permitted by law, Bookronix LLC's total liability arising out of or relating to the service is limited to the amount you paid us for the repair giving rise to the claim. We are not liable for indirect, incidental, special, consequential or punitive damages, including lost profits, lost data, lost business, or the cost of a replacement machine. This limitation applies whether the claim sounds in contract, tort, warranty or any other theory, and it survives the end of the service. Some jurisdictions do not allow certain exclusions, in which case the exclusions apply to the greatest extent permitted.

8. Indemnity

You agree to indemnify Bookronix LLC against claims and costs arising from a machine you were not entitled to send, from inaccurate information you provided, or from your breach of these terms.

9. Governing law and venue

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules, and by applicable United States federal law. Subject to the arbitration provision below, the state and federal courts located in Delaware have exclusive jurisdiction over any dispute that is not subject to arbitration.

10. Arbitration and class-action waiver

Please read this section carefully, because it affects your legal rights. Except where the law prohibits it, any dispute arising out of or relating to these terms or the service will be resolved by final and binding arbitration on an individual basis, rather than in court, and you and Bookronix LLC each waive the right to a trial by jury. The arbitration will be conducted in Delaware or, where the law provides, at a location convenient to you, under the rules of a recognised arbitration provider. You and Bookronix LLC agree that each may bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective or representative proceeding. If the class-action waiver is found unenforceable as to a particular claim, that claim may proceed in court while the rest of this section remains in force. You may opt out of arbitration by sending written notice to [email protected] within thirty days of the date you first accept these terms.

11. Changes and severability

We may update these terms from time to time, and the version published on this page is the one in force. If a provision is held unenforceable, the remaining provisions continue in effect. Questions about these terms go to [email protected].